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Reliance BPO, the business process outsourcing business unit of the Reliance Anil Dhirubhai Ambani Group (ADAG), is opening a new centre every week. It opened one centre in Hyderabad on Monday and will open one each in Kolkota and Chandigarh in the next two weeks.
The company is taking the franchisee route and gives the new centres to small domestic-centric BPO operators, Mr Rajnish Virmani, President and Chief Operating Officer, Reliance BPO, told at the Nasscom 2008 BPO summit in Bangalore.
â€œWe are opening a centre every Monday to meet the groupâ€™s growth,â€ he said. Each of the new centres will have a capacity to house over 1,000 employees, he said.
At present, the BPO unit is captive for the Reliance ADAG, but it is capable of handling international business. â€œWe are keeping an eye on the international business,â€ he said at the seminar.
At present, around 80 per cent of the companyâ€™s operations are voice-based, he said.