One Response to “Reliance Digital opens first store in Chennai,TN”

1. Davinder Saini on July 25th, 2009 11:50 am

   As per experience, I think that I have done a mistake by showing faith in Reliance Digital Store, Hubli.

   Yesterday, I had purchased Eureka Forbes water purifier vide order no 20990055697595 dated 24/7/2009. During time of purchase, I had enquired from Sale Executive-Mr. Shivanand that in my flat water has been stored in tank and it is bore water. Will this product suitable for it?

   He has confirmed that this product is meant for that only. Then I had purchased that product by paying 5190/- by credit card.

   Today, when technical person had come for installation. He asked for water tap with corporation water. I told him that corporation water is not available. You have to install same on tank water which has been stored through bore water only. Then he told me that you have purchased UV product, which is not fit for you and you will not get purity from it. You should have to purchase RO.

   Then, I called Mr. Anil Dass Tech Head-9611796666; he had also ensured that this product is not fit for stored bore water. According to him, I have to purchase RO only. After then they take in conference Mr Pardeep (Showroom). Mr. Pardeep has asked to me come showroom.

   I reached showroom, I have word with Mr. Deepak and Mr. Shivanand. During our conversion, Mr. Shivanand agreed that they had not explained regarding UV and RO, even after my query. Because that sale person till that time was not aware about difference between UV and RO and their right placement. If executive has no product knowledge, then how can the sell right product according customer demand.

   Is Reliance HR not taking care of these things like proper training and product knowledge?

   Then they offered me to purchase RO, costing near about Rs 13500/- . But my pocket does not allow me for that. If sale executive told me earlier, then I shall not go for nay one, as I had budget of Rs 5000/- only.

   Then they offered me credit note of 5190/- with validity of 6 months.

   Why am I bounded with you for purchasing from your store because of your sale executive and HR fault?

   I do not want to purchase any thing from your store, because all others all electronic items are with me .And for what fault, you are going to bound me.

   I had left water purifier in your store only with Mr. Pardeep. I do not want to purchase any thing.

   I want my complete payment reimbursement either in cash or cheque.

   By going through all above, you want to penalize customer due to staff fault (even he agreed on same). As market reputation of your group is very good, I am faith with you in term of justice with me.

   I do not want to purchase any thing from you store, because all electronic items are with me.

   Pl refunds my payment by Monday.

   Regards

   Davinder Saini

   Area Service Manager

   Area Office Hubli

   09742203752

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