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RComm launches Customer Experience Program on its GSM network in Karnataka


Anil Ambani’s Reliance Communications today announced the launch of Customer Experience Programme to the first few customers on its GSM network in Karnataka to get feedback to help improve the service even better.
When a subscriber loads his/her handset with the Reliance GSM Customer Experience Card with a nominal fee of Rs 25, he/she would receive Rs five free calling every day during the next 90 days — a total benefit of Rs 450 with zero recharge commitment, the company said.

In addition, there is a value super-accelerator in terms of completely free night time calling (with only a nominal charge of Rs 50 for 90 days) to any of over 25 lakh Reliance customers within Karnataka, it said.

“…Now, we will not only be offering a unique Customer Experience Programme but also will be the first service provider to offer a choice of both CDMA & GSM networks in over 1,700 towns and 18,000 villages across Karnataka”, R Swaminathan, Regional Head - Karnataka & AP Circles, said after the launch.

“Customer Experience Card is nothing but a SIM card”, he told PTI, adding, the customers can give feedback through “*333″ mode from their handset, through helpdesk of retailers and web portal.

The company recently announced the rollout of GSM mobile services, which will be available in 11,000 towns countrywide.

With this, Reliance Communications mobile users will now have a choice of both CDMA and GSM services.

January 2, 2009 · Filed Under Reliance Comm 
Visited 3385 times, 1 so far today
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    18 Responses to “RComm launches Customer Experience Program on its GSM network in Karnataka”

    1. kolanu ganesh on January 6th, 2009 8:25 am

      which time launch gsm service in andhrapradesh

    2. mohan on January 7th, 2009 9:57 am

      did this sim cards launched in Visakhapatnam

    3. mohan on January 7th, 2009 9:58 am

      did this sim cards launched in Visakhapatnam?

    4. dhanesh on January 10th, 2009 2:08 am

      which time launch gsm service in karnataka

    5. Mohammed Roshan on January 12th, 2009 4:47 am

      when will relaince launch Gsm Sim in mangalore?

    6. SOMSHEKHAR BELLUBBI on January 16th, 2009 9:04 am

      When do u launch GSM IN BANAHATTI CITY? Plz rply..

    7. sandeep on January 27th, 2009 5:05 am

      RCOM GSM service is worst service I have ever seen
      They need infinite hours to fix problems, means you complain and they say it will be solved in 48 hours (RCOM people are going to develop sometyhing in 48 hours, junk operator)then you wait for 48 hours call them back and they will say again that we are taking this fresh complaint and will be solved in 48 hour,spupid thing

    8. sandeep on January 27th, 2009 5:06 am

      DONT GO FOR RCOM EVEN BY MISTAKE ALSO

    9. rahul on February 3rd, 2009 1:31 pm

      whre vlll we get da sims

    10. Vaishali on February 11th, 2009 1:15 pm

      The online payments has failed many times for me. Do not have time to talk to R-World always. Can we really solve this problem to avaid late payments etc. Many times complained about it in R-World but no results. What do i do?

    11. Vaishali on February 11th, 2009 1:17 pm

      On the site itself there is a bug, this is 10:46PM by my watch it and displays 1:15PM. Anil Ambany, please do look at your site.

    12. lambodar kumar mishra on March 7th, 2009 2:46 am

      i have taken gsm sim customer experince program from delhi but after few days it was blocked automatically and when i asked the problem at Rworld centre they are saying u have to replace this sim by paying Rs.100 but it was not my fault then also they want Rs 100.i ahve balance in that but will go to customer forem with comlaint if my problem will not be resolved

    13. vinay girotra on April 23rd, 2009 3:58 pm

      RCOM GSM service is worst service I have ever seen
      Dont Go for RCOM Even by mistake.

    14. rafiq smd from bellary on May 10th, 2009 12:43 pm

      i got gsm sim which got deactivated though i had given my identity proof

      the service is bad………….

    15. Sagar on June 15th, 2009 4:21 am

      Wan 3g serves state in bengalure.

    16. jeetendra on July 13th, 2009 4:23 am

      i want roaming detail in gsm and new offers

    17. Santosh K Singh on August 24th, 2009 1:02 am

      Hi,
      I have taken a brand new connection of Relience GSM prepaid services on Friday 21st August 2009 at 11:00 am, after this i have recharged with Rs 49, i have got a the appropriate balance and after the shopkeeper suggestion i have taken a STD package ( 520 minutes STD free for Rs285) and paid the amount of Rs 285, i have received the recharge message then and there but from that time till date i am not able to avail the service of 520 minutes.

      I recheck with Shopkeeper and contacted Customer Care, initially they said it take minimum 48 hrs to get the service activated, and now they are saying that the service gets activated at same time. after that also i had call 4 times and i am getting a very ridiculous reply saying that Server is down please contact after 2 hrs, I contacted them 5 time after an interval of 2 hrs, but still they did not provide me any solid answer but just an excuse.

      They refuse to log my complain against this and for that they do not have any reason, they are disconnecting the phone line. I mean is this the way Reliance treats his customer, and they are claming that they are fastest internet service provider, how they can do that when they are not able to maintain their own server.

      Now the customer care executive have another story for this issue, according to them they are able to track every details of mine and every calls, but they are able to find that i have recharge with Rs285 but they are unable to track these details, isn’t it ridiculous?

      Can anyone give any suggestion on the above issue??

      Do i need to lodge a complain in consumer forum??

      Are they going to provide me the service for which i have paid already?

      Regards,

      Santosh K. Singh
      9579628474

    18. Gopinath on October 7th, 2011 12:15 am

      Dear sir/madam,

      Im the customer of reliance cdma last 2 years with post paid connection.
      I recently changed my network cdma to gsm because of your executive suggestion but network is very poor, especialy in towns in karnataka, im requesting you my home town is hosadurga 577527, in karnataka, here network signal is poor so please consider I hope that as soon as possible it is rectified

      thanking you

      Gopinath GK
      09393424543

      t

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